Record the model and installation date
Use the model label or original paperwork. Store the information with warranty and service records so it is available when you call.
Use the manufacturer’s instructions
Check the care schedule for your equipment. Tank and tankless models can have different service needs, and the water supply can affect the schedule.
Note your last service and current symptoms
A short record of previous work and changes in flow, sound, or temperature can help the technician choose the next step.
Choose a service window
Ask what the visit includes and how long water may be interrupted. Use a time when the property can manage without hot water.
